Filament Error

Hi Guys,
I just unboxed and setup my new A4 3D printer.  I followed the instructions to a tee.  I am trying to print my first project from one of the included files and when I start it I get a Filament error message indicating that it cannot find or advance the filament.  It has filament.  I can push it through no problem.  I have tried it with the thumb screw on the left tight and loose.  Still no love.  Please let me know what I am doing wrong.  Very disappointing.  


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