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JGAurora support seems to be working!

sasasasa Member Posts: 13
In August my hotbed plug was fried after 2 weeks of happy printing. Dropped e-mail to JGAurora using e-mail from their site - got no response. Tried to request replacement via Gearbest and failed (after 3 or 4 days of mailing they requested printer disassembly, hotbed sensor plugging to hotend socket and other actions as if video of fried contact pad is not enough).  It was hard period for me due to personal reasons so I abandoned this particular quest. Disconnected the plug, turned hotbed off in settings and continued printing.
Then on forum someone mentioned that they contacted JGAurora using contacts from contact section here


and I tried it yesterday. First mail was answered in 40 minutes, they requested shipping detail and machine serial. Today I got shipping confirmation. Very impressed - never expected such fast and problem-free service.
Thank you guys for great site, it really helped.


Thanked by 1Samuel Pinches

Comments

  • Samuel PinchesSamuel Pinches Administrator Posts: 957
    edited November 8
    That's really great to hear! I've had a very good experience with them too, thanks for sharing!
    Post edited by Samuel Pinches on
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