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Hot end crashing into bed after levelling.

if I level the bed using the lcd levelling screen when I go to print the nozzle crashes into the bed causing me to abort print. the same happens if I level the bed using the z home option, its almost as if there are two z home positions.
I hoped updating the firmware on the main board would solve it however it has not.

Would updating the lcd firmware make any difference in this situation or could it be somethingelse?

Many thanks in advance

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