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Connecting via USB cable from computer to a5.

I cannot connect my printer to my computer via a USB cable.  Its not reconizing the printer, only "usb 2.0 serial" device.  Ive tried to load the drivers from the arduino program, cura, an repetier with none of them working.. The only one that claims to work is the FTDI serial convertor, and it shows me a com port, but when trying to connect it says access denied.  

Any idea on how to get this thing to connect to the pc?


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